80% of Your Effort Implementing ITIL is in the Planning. The implementation is 20% of the effort.
ITIL, ITSM, USMBOK are all fantastic ways of organizing your IT teams, providing great tools and moving your customer service into the awesome range but where do you start. We've created this simple to use ITIL Guidebook that walks through 4 steps to Awesome Service. With this ebook you wil: